When the 14-day right applies, when it doesn’t (and why), and a one-click way to withdraw.
EU law gives you 14 days to withdraw from most online purchases. Two things to know: for items we deliver instantly (like token boosts), you waive that right at checkout so you can use them right away — but subscriptions keep the full 14-day right. To withdraw, use the button below or the model form.
As an EU consumer, you can usually cancel an online purchase within 14 days without giving a reason. How it applies to Snacknap depends on what you bought.
Token boosts and the Weekly Pass are digital content delivered to you immediately. At checkout you ask us to deliver right away and you explicitly acknowledge that, by doing so, you give up the 14-day right of withdrawal for those items once they’re delivered. This is allowed under EU law for instantly-delivered digital content, and it’s the tick-box you confirm before paying.
Haven’t used them and something went wrong? Contact us anyway — we’ll always look at it fairly.
Memberships keep the full 14-day right of withdrawal. If you withdraw within 14 days of starting a new subscription, we’ll cancel it and refund you. If you asked us to start it immediately, we may charge a small proportionate amount for the days you actually had access before withdrawing.
Separately from this right, you can always cancel a subscription from your settings so it doesn’t renew — see Terms of Sale.
When you validly withdraw, we refund you within 14 days, using the same payment method you used to pay. Separately, if a priority boost doesn’t find you a match in time, its token is automatically returned to your wallet — you don’t need to do anything for that.
Use the model form below, or simply send the same details in an email to [email protected]. You don’t need to be signed in.
Model text you can copy for an email: “I hereby give notice that I withdraw from my contract for the following item: [item]. Ordered on [date]. Name: [name]. Email: [email].”